Hello,
We’re sorry to hear about the issues you’ve encountered. We understand your frustration and apologize for any inconvenience caused. We appreciate your apology and are here to help resolve the problems you’re facing.
It’s important to note that we take these matters seriously and will work diligently to address the issues you’ve raised. To assist you further, please provide us with the necessary details, such as your website URL and any other relevant information, so we can investigate and resolve the problems.
Thank you for your understanding, and we look forward to helping you resolve these issues.
Sources:
Rank Math Sitemap Issues and Their Fixes » Rank Math
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
Hello,
Thank you for contacting support.
It’s our policy to never touch settings from other plugins on the users’ websites and before doing any fundamental changes we always ask for permission unless it’s something that is proven to fix the issue and only affects our plugin.
In your case, you came to us with an issue in the Analytics modules so the only things the team checked and made some changes to were related to this module.
If you are having issues with the sitemap, please state what those issues are and we’ll surely assist you with getting those resolved.
Looking forward to hearing back from you.
Hi Miguel,
I was able to resolve the issue through my Webhost Provider (WP ENGINE)
The issue was:
– The plan got downgraded
– This resulted in the issues above
– After I found out that my RankMath settings had been reset due to your team down grading it, I was able to fix the issue.
My apologies for the late reply and thank you for your help regardless of my poor behaviour.
I just wanted to follow up to ask if I should re-upgrade my RankMath?
Or if I need to swap to another paid plugin?
Hello,
Downgrading the plan shouldn’t cause any issues with your sitemap. Upon checking your sitemap, we don’t see any issues with it:
https://www.carpetremovalsydney.com.au/sitemap_index.xml
This resulted in the issues above
If you are also referring to areas outside Rank Math such as the Nitropack, please note that downgrading the plan will not affect other plugins, this never happened and we haven’t heard any issues like this from other users. The issue must be from something else. Let us help you identify that. Please share the details of these issues, perhaps some screenshots or error message/logs.
After I found out that my RankMath settings had been reset due to your team down grading it, I was able to fix the issue.
Can you please let us know which settings were affected after the downgrade?
We really look forward to hearing back from you. Thank you.
Hi Jeremy,
My question was “Can i re-upgrade my plan”
The reason I ask this is because I got angry at the RankMath support staff.
This ended up in the staff removing my RankMath subscription.
I would like to continue using the paid version if possible. If not, I need to move on to another plugin ASAP so I don’t have a massive SEO drop.
Also, regarding the information above and your questions, what caused the issues were:
1) Your staff removing my paid plan, this disconnected all services and caused all the issues.
2) I was able to able to resolve the issues by going through all the settings and re-enabling settings that should have been enabled, regardless of the downgrade. (So I presume it reset to default, causing these issues, which have now been resolved)
Hello,
You can upgrade to the PRO plan again. We don’t have any issues having you as a customer as long as you don’t violate the rules of our forums.
Please do not hesitate to let us know if you need our assistance with anything else.
Hello,
We are glad to know that this issue has been resolved. Thank you for letting us know.
This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
