Your current password is incorrect.

#584421
  • Resolved Anonymous
    Rank Math free

    I can’t get this error to go away. I’m using my password (created and stored in my password vault), but no matter what I do it won’t save my account data without issuing a password error of some kind. Fill in the field if left blank (because I’m not changing my password). Or if I fill in the field as though I’m changing the password it tells me the password is incorrect.

    I’ve successfully installed the plugin. I can’t fix the error so I’m going to have to close the page, I guess. I’ll leave the password in the sensitive data field for you.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    Thank you so much for getting in touch.

    I went ahead and reset the login details for you. Please see the sensitive data section for the details.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Anonymous
    Rank Math free

    Thanks. I’m mobile right now so I tried to change the password from the one you set to the one I have in my vault. Dunno if it worked or not as the page didn’t reload.

    I’ll double-check on Thursday when I’m back at my desk.

    Hello,

    Let us know how it goes.

    Meanwhile, if you have any other questions, please feel free to ask.

    We are here to help you.

    Anonymous
    Rank Math free

    Okay…

    So I’m on my desktop and I used the password you had set to change it to the one in my vault. I got a “success” message, so I hope that means all is well. I’ll try a couple more times the next few days before I close this ticket tho, if that’s alright with you.

    Preemptively: Thanks for your help! 🙂

    Hello,

    Thank you for the update.

    We’re glad that the password issue is already resolved.

    Sure, let us know how it goes after a few days.

    Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    Okay, so I think I got the password thing fixed. But the email I got with the “auto-login” link did very strange things! It said my plugin was not “activated”. I clicked the link. It took me to my website a Admin, logged me in somehow (or tried to), then threw and error message. I also noticed that the plugin, rather than working, kept giving me “upgrade” messages on all the data. I did it twice. Here are the log entries:

    `[09-Jun-2023 12:21:56 America/Chicago] PHP Warning: Use of undefined constant ‘512M’ – assumed ‘‘512M’’ (this will throw an Error in a future version of PHP) in /home1/metapho2/public_html/wp/wp-config.php on line 73
    [09-Jun-2023 17:21:57 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home1/metapho2/public_html/wp/wp-content/plugins/wp-accept-to-regiser/admin/WP_Atr_Admin.php on line 254
    [09-Jun-2023 12:23:06 America/Chicago] PHP Warning: Use of undefined constant ‘512M’ – assumed ‘‘512M’’ (this will throw an Error in a future version of PHP) in /home1/metapho2/public_html/wp/wp-config.php on line 73
    [09-Jun-2023 17:23:07 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home1/metapho2/public_html/wp/wp-content/plugins/wp-accept-to-regiser/admin/WP_Atr_Admin.php on line 254

    Now, I was doing this on my *tablet* not my desktop, so I assumed that might be the problem. This morning, at my desk, I tried again by clicking the “auto-login” link in the email and was taken to the RankMath site, where I was *not* automatically logged in. But, when I tried to log into the website, my password no longer worked! I ended up locked out and finally had to go directly into the SQL and manually reset and rehash my password to get into my site.

    I then tried logging into RankMath manually. It worked. I was logged in, but was again told that my plugin had not been activated. I clicked the link and it again took me to the Admin-login page. This time the website threw an error saying “sorry, you’re not allowed to access this page”.

    So I’d say there are a few problems.

    Hello,

    Could you please share the email address where you are clicking the auto-login link? We have asked since Rank Math does not send an auto-login link and does not reset your website password.

    You can screenshot the email with the from part so we can verify the email you are accessing. Here’s a tool you can use to share screenshots and add the link here:
    https://imgur.com/upload

    Regarding the connection issue, please follow our guide here to connect your site to your Rank Math account:
    https://rankmath.com/kb/sorry-you-are-not-allowed-to-access-this-page/

    Meanwhile, we recommend avoiding clicking suspicious URLs from your email for your security and to avoid unexpected breaches on your site.

    Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    I’m on the road for a couple of days, but I still have the emails. I’ll get back to you in detail on Thursday.

    Hello,

    Sure, let us know how this goes.

    Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    So I’m going to include the header information for the email I received, as well as the text. But before I do, let me once again clarify that if the password reset happened because of the link in the email, it happened on my tablet, not on a regular computer browser. (I use FireFox on both). Also, my site is now “connected”, according to this site, and seems to be operating normally.

    Okay, email info:

    HEADER:

    
    Return-Path: <R****************@c**********>
    Delivered-To: m******@m***********************
    Received: from sh029.asoshared.com
    	by sh029.asoshared.com with LMTP
    	id OOU8CnIPgmQQFgYAUNIXoQ
    	(envelope-from <R****************@c**********>)
    	for <m******@m***********************>; Thu, 08 Jun 2023 12:27:14 -0500
    Return-path: <R****************@c**********>
    Envelope-to: m******@m***********************
    Delivery-date: Thu, 08 Jun 2023 12:27:14 -0500
    Received: from mx1.h.outbound.createsend.com ([204.75.142.1]:52661)
    	by sh029.asoshared.com with esmtp (Exim 4.94.2)
    	(envelope-from <R****************@c**********>)
    	id 1q7JPl-001i7R-Np
    	for m******@m***********************; Thu, 08 Jun 2023 12:27:14 -0500
    DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=cm; d=rankmath.com;
     h=Subject:From:To:Date:MIME-Version:Content-Type:Content-Transfer-Encoding:
     Message-ID; i=s******@r***********;
     bh=hLhYmSQYHj9NzvEHwYCjW5ykEKcomuH3eLh8uH/T4MU=;
     b=DQ7Ye30foRFs1b6Lnak2sP7h2hQvWscPcLeW/Pk8IlD9sAY6YhzDv4+UHkFRx2afjrglJeBIlTXo
       hmosBDZxgXYOIWdLADiNqVqvQ2tgLhWE49z1uo5brKHDZlUEqQxNzDOUTfOQUiZz8Fay7chktDzU
       7bbWXeMD0ZbvCQjJ2CY=
    DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=cs2013; d=cmail2.com;
     h=Subject:From:To:Date:MIME-Version:Content-Type:Content-Transfer-Encoding:
     Message-ID;
     bh=hLhYmSQYHj9NzvEHwYCjW5ykEKcomuH3eLh8uH/T4MU=;
     b=Z+yDLz+IgtYdlhaR0epTl9MlBjs/axrPl4/FHLiENrVs8/3jZpzrb2uBvcqKjElF2xYy0TB/j7MA
       jkKd4oWERbccersQ3X5ykGXoLd4wzWWhNQeetAa9DclOCd+4P1br5ENU5VvqbpNZIACSaj7Kt2l2
       aY4mTSpje76nKCLQoo0=
    Subject: [Rank Math] Password Changed
    From: "Rank Math SEO" <s******@r***********> 
    To: "m******@m***********************" <m******@m***********************>
    Date: Fri, 09 Jun 2023 03:27:03 +1000
    MIME-Version: 1.0
    Content-Type: text/plain; charset=utf-8
    Content-Transfer-Encoding: quoted-printable
    X-Mailer: Create Send
    X-Complaints-To: a****@c**********
    X-Createsend-Tx: 1
    X-Tx-Signature: aece58cc-0621-11ee-a376-754699c0a3e5.y.
    Message-ID: <c******************************************************@c**********>
    X-Spam-Status: No, score=-0.3
    X-Spam-Score: -2
    X-Spam-Bar: /
    X-Spam-Flag: NO
    

    Text:

    Hello Michael,

    This notice confirms that your password was changed on rankmath.com.

    If you did not change your password, please contact our support staff by replying to this email or email us at s******@r***********

    This email has been sent to m******@m***********************

    Here is your new auto-login link:
    https://rankmath.com/?uid=1344533&altoken=d5c2b035a280c13e5ab3f642523ccc88

    Regards,
    All at Rank Math
    https://rankmath.com

    Anonymous
    Rank Math free

    I haven’t heard back from you on this, so I’m assuming you have all the information that you need and will mark this issue as resolved.

    Hello,

    It seems that you already marked this ticket as “Resolved”.

    Do you still need our assistance regarding this issue?

    Looking forward to helping you.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

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