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Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

It looks like you’re currently using Yoast SEO plugin on your website. Can you please try to install the Rank Math plugin again on your website and make sure the WPBakery Page Builder is updated to the latest version?

If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

Hello,

I’ve checked your staging site’s homepage, but it seems that it just keeps loading. Please refer to the screencast attached in the sensitive data section. Could you please confirm if that’s also happening on your end?

Meanwhile, our plugin is compatible with WP Bakery and should be able to read the content properly from its default modules.

However, if your theme has custom modules and you are using those then you will have to get in touch with their support and ask them to integrate our content analysis API in their theme to make the content readable by our plugin: https://rankmath.com/kb/content-analysis-api/

Looking forward to helping you.

Thank you.