wrong mail

#798290
  • Resolved Anonymous
    Rank Math free

    Bonjour,

    J’ai configurer rankmath avec une autre adresse mail que gmail.
    quand je souhaite continuer la configuration, je suis bloqué à l’étape “search console” car il ne trouve pas mon site internet.

    que dois je faire?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    We apologize for the inconvenience you are facing with Rank Math. If you have configured Rank Math with an email address different from your Gmail account and are stuck at the “search console” step because it cannot find your website, you may need to reconnect your Rank Math account with the correct email address.

    To resolve this issue, you can follow these steps:

    1. Disconnect your Rank Math account by clicking on Disconnect Account as shown in the screenshot below:
      Disconnect Rank Math account

    2. After disconnecting, click on Connect Now and follow the prompts to reconnect your Rank Math account with the correct email address.

    3. Once reconnected, you can proceed with the configuration, including setting up the Search Console.

    If you encounter any further issues or need assistance during this process, please feel free to reply to this ticket, and our support team will be happy to assist you further.

    Thank you for reaching out to us.

    Sources:
    How to Use Rank Math on a Staging Site » Rank Math
    How to Connect Your Google Account With Rank Math SEO » Rank Math
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Both email address have an active Rank Math free account.

    To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    Anonymous
    Rank Math free

    my problem is that i’ve configured rankmath incorrectly and rankmath can’t find my website during step “search consol” on my two email addresses.

    So I’d like my two accounts to be deleted so I can start installing rankmath again.

    Hello,

    It seems you are unable to connect Rank Math with your Google Search Console.

    To do this, you would need to have a verified Google Search Console property, if you do not have one, please follow the attached link to create one.

    To make sure that everything works correctly please go through this article to connect your Google Account with Rank Math properly: https://rankmath.com/kb/connect-your-google-account/

    Also, please verify using the URL prefix and ensure that you have verified the correct version of your website on the Google Search Console (HTTP or HTTPS, www or non-www).

    Prefix

    You can follow our guide here to create the URL Prefix property:
    https://rankmath.com/kb/google-site-verification/#num-1-1-open-google-search-console

    The URL-prefix property also helps keep your sitemap in sync with Google Search Console as we submit it automatically for you. In addition, the domain property won’t work correctly on some sections of the Analytics module such as the IndexStatus.

    Let us know how this goes.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘wrong mail’ is closed to new replies.