WP freezes when trying to add a newpage/post.

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

For initial troubleshooting, ensure that your Divi is also updated to its latest version.

Then, please check your site’s configuration if there are some PHP values that are too low and which you should increase. You can get in touch with your web host and ask them to set the following values (if not yet):

PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000

Let us know how this goes.

Thank you.

Hello,

Let us know how that goes.

If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Thank you for your patience.

Could you please also include the login URL for your website so we can investigate the issue?

Meanwhile, you can get in touch with your web host so they can assist you in setting up the FTP for your site. That will help us to check your website files and revert any changes made.

Looking forward to helping you.

Hello,

We need your FTP for various reasons, including to check and edit your plugin files, etc. And if something goes wrong we can always use the FTP to reverse any changes and restore your site. Without your FTP, we would not be able to do a lot of troubleshooting.

But we can still help take a look at your WordPress dashboard to check a few things, please add your website URL to the sensitive data section so we can log in to your website. You added your WordPress credential without adding your URL.

Thank you for your patience and cooperation. Looking forward to hearing back from you.