Wordpress Site Health Indicator Status for RankMath - Support

Resolved Anonymous
5 years, 1 month ago

Rank Math free

Hi,
My WordPress site health status is indicating this statement:
“The scheduled event, rank_math/redirection/clean_trashed, failed to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended.”

What does it mean and how can I resolve this?

Regards,
Hexa

Viewing 10 replies - 1 through 10 (of 10 total)

Alberto
5 years, 1 month ago

Rank Math business

Hello,

This could be related to the running of cron on your site.

Could you please install the following plugin and use it to stop and restart the event rank_math/redirection/clean_trashed:

https://wordpress.org/plugins/wp-crontrol/

After that, let us know if you still face that error message and if you do, we will continue helping you.

Looking forward to help you.
Anonymous
5 years, 1 month ago

Rank Math free
Hi, I don’t understand what’s going on and what does it means.
I tried installing the wp-control and clicked the “run now” button on both “rank_math/redirection/clean_trashed” and “rank_math/tracker/send_event”. And as you can see, I only got those 2 most uppermost line.

Regards,
Hexa
- This reply was modified 5 years, 1 month ago by .
- This reply was modified 5 years, 1 month ago by .
Anonymous
5 years, 1 month ago

Rank Math free

Hi,
I don’t understand of what’s going on and what it is about.
I have tried installing the wp-control as you suggested and clicked the run button of “rank_math/redirection/clean_trashed” and “rank_math/tracker/send_event”. But as you can see, I only got those 2 uppermost lines.

Regards,
Hexa

Todd
5 years, 1 month ago

Rank Math free

Hello,

We are so sorry about that.

We might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Anonymous
5 years, 1 month ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.
Alberto
5 years, 1 month ago

Rank Math business
Hello,

I think it is due to you have an HTTP Authentication in the website, so when your wp-cron.php file is being called, it is requested to fill the authentication and it is unable to.

You can fix it by adding the following code to your .htaccess file:
```
# Exclude the WP CRON and other scripts from authentication
<FilesMatch "(wp-cron.php)$">
Satisfy Any
Order allow,deny
Allow from all
Deny from none
</FilesMatch>
```
Looking forward to help you.
Anonymous
5 years, 1 month ago

Rank Math free

Hi,
I have tried by inserting those lines on my .htaccess on both staging and production environment. But it still doesn’t resolve the problem.

Regards,
Hexa

Michael Davis
5 years, 1 month ago

Rank Math pro

Hello,

Thank you for contacting Rank Math today.

The link authorization code no longer seem to be working. Could you please update so we can look into this further.

Looking forward to helping you. Thank you.

Anonymous
5 years, 1 month ago

Rank Math free

Hi,
I think I have found the problem.
The cron event will not work properly since it is under the staging environment.
I tried pushing my work to the production environment from my host server and check the production environment backend’s “Site Health Status” and the cron event works like normal.

For your information, my staging environment is also password protected, maybe this is the cause that makes the cron job not working.

Regards,
Hexa

Michael Davis
5 years, 1 month ago

Rank Math pro

Hello,

We are glad you have found the cause of the issue. I believe we can mark this as resolved now

If you have any further question(s), please let us know.

Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

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