Hello,
We are sorry for the earlier inconvenience caused.
We can replicate the issue with the sitemap showing a 404 error and flushing the sitemap cache resolved the issue.
If this is a recurring issue, then there is something wrong, possibly another plugin conflicting with Rank Math but since the Sitemap is fine now, it’s hard to tell.
Peradventure, when you experience this again, please check the browser console and share the screenshot of the error you see whenever it happens.
You can find the browser console in your browser following this guide: https://balsamiq.com/support/faqs/browserconsole/
We appreciate your patience and cooperation throughout this process.
Let us know how it goes and we look forward to helping you.
Thank you.
can you read all your replies on my ticket? because every time you reply the same reply without solving the problem
you sent me this video before and flushed the sitemap, I have been contacting you for more than 3 weeks and
it’s the 7th time or more that this problem happened
So, I want you to solve the problem. not responding to me with the same message
and if this is not solved I will remove your plugin and install another plugin and I will give your plugin a bad rate.
instead of going to buy a plan from you.
I am very very very angry
so please solve the problem. not responding to me with the same message
Hello,
We apologize for the inconvenience this issue must have caused you.
We flushed the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp and the sitemap started working as it should.
This implied that there was probably a server-level cache affecting the sitemap. We added the following filter code to your site using the ‘Code Snippets’ plugin:
/**
* Filter if XML sitemap transient cache is enabled.
*
* @param boolean $unsigned Enable cache or not, defaults to true
*/
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
This should resolve the problem permanently, but if it persists let us know and we will be happy to investigate further.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
