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why the site map page is 404??
https://englishlinkup.com/sitemap_index.xml
it was working good
but now
no
why?
here are screenshots
https://imgur.com/a/g8sm8HN
and i contacted the host support and i send you their respond in screenshotsthis problem happened from 2 days
and i solve it by restarting the plugin
but it returned today
why?
so t will return after some hours or days again
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Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We’ve checked your sitemap and we can see it is currently working properly without any issues:
In this case, please try to follow the steps below and see if that works for you:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/Once done, clear your website cache and resubmit the
/sitemap_index.xml
in the Search Console.Let us know how it goes. Looking forward to helping you.
Thank you.
the problem returned again
as you can see
https://englishlinkup.com/sitemap_index.xmlafter applying your instructions
Hello,
In this case, you can try to add the following filter on your website and see if that works for you:
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
Here’s how you can add filter/hook to your WordPress site:
https://rankmath.com/kb/wordpress-hooks-actions-filters/If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The sitemap seems to be loading just fine at the moment.
I went ahead and added a filter code to your website to forcibly exclude the sitemap from file caching. Please check from your end if you are still experiencing this issue.
Also, the excluding of our sitemap path in your Litespeed settings is incomplete so I have corrected that as well.
Let us know if the issue persists.
Looking forward to helping you.
The problem returned again
Why you didn’t solve the problem?
I lost a lot of things due to this problem
Please solve it in fast timeHello,
We’ve checked your sitemap again and we can see it is currently working properly:
If you’re still facing the issue, please try to clear your browser cache and check again.
Let us know how it goes. Looking forward to helping you.
Thank you.
yes it works now
but sometimes work and other stops and get a 404 error as in the time that I sent you the last message yesterday
https://imgur.com/a/60psizC
I want to know why I am facing this problem please I don’t want it happen againHello,
The last time Google read your sitemap was 6 days ago so kindly give Google some time to recrawl your sitemap and you shouldn’t see any 404 error anymore in the report.
You may also remove all your sitemaps from Google Search Console and resubmit only the index sitemap (
https://englishlinkup.com/sitemap_index.xml
).Let us know how that goes. Looking forward to helping you.
The problem not from site map
The site map was 404 when I opened it then it returned to be working againHello,
Thank you for your patience.
We’re unable to replicate the issue as your sitemap is working fine.
You may try clearing your browser’s cache and check again your sitemaps.
In your Google Search Console, you may need to wait for Google to recrawl your sitemap and the last crawl date should be updated as well.
Looking forward to helping you.
what should I do if I face this problem again?
Hello,
If you happen to encounter the problem again please follow our guide here: https://rankmath.com/kb/sitemap-404-error/
Please let us know if you need assistance with anything else or we can go ahead to mark this ticket as resolved.
Thank you.
I am very very very angry because of you
now i still contacting you for more than 3 weeks to solve my problem and my problem didn’t solved yet and the site map shows 404 not found
https://imgur.com/a/gzuvY2y
I was going to buy a plan from you but after that, i see from you
if my problem isn’t solved I will remove your plugin and install another plugin and i will give your plugin a bad rateHello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
The ticket ‘why the site map page is 404??’ is closed to new replies.