Why is there no follow-up to the problems that raised ?

#52222
  • Resolved Anonymous
    Rank Math free

    I updated Sensitive Data two day ago as you asked me in this topic https://support.rankmath.com/?post_type=topic&p=51392 , but since then I didn’t get any change or update in the issue that I mention or even a reply !

    I’m waiting you since then , and every few hours I refresh the page, hoping for a new response,to take my decision .. staying with Rankmath or trying my luck with another plugin .

Viewing 5 replies - 1 through 5 (of 5 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I am sorry, I just checked why you didn’t get an answer and it seems your last message was marked as spam (I am not sure why, since it doesn’t even have any link). But I have just set it as not spam and I (and my colleagues) will look on it.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd
    Rank Math free

    Hello,

    We have already replied to your previous ticket:
    https://support.rankmath.com/?post_type=topic&p=51392%2F&view=all#post-52509

    Do check and let us know.

    Thank you.

    Anonymous
    Rank Math free

    I found the cause of the problem, a plugin called “Blog2Social: Social Media Auto Post & Scheduler” is the reason for that, there is some options inside it they’r enable by default and must be disabled in order not to cause problems, found in Settings –> Social Meta Data .
    I just wanted to inform you in order to help any someone who is facing the same issue and who has the same plugin , and unfortunately I havn’t could put the soluation in the original article because I am not allowed to add any reply in this article (I don’t know why)

    • This reply was modified 5 years, 3 months ago by .
    Todd
    Rank Math free

    Hi,

    We are glad that you found the problematic plugin.

    If you need help with anything else, please open a new support ticket here so we can help.

    We are always here for assistance.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Why is there no follow-up to the problems that raised ?’ is closed to new replies.