Whu does not my image change in social sharing?

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

We’ve checked the og:image on the page you have shared, and it is getting a 403 forbidden issue. Please refer to the screenshot attached in the sensitive data section.

In this case, we recommend getting in touch with your web host to fix the file permissions.

To share screenshots, you can use this tool and add the generated link here.

Hope that helps.

Thank you.

Hello,

The image in the og:image tag is still returning a 403 Forbidden issue.

Also, your /robots.txt contains a disallow rule that can prevent bots from crawling your site.

Here’s our default and recommended rules:
https://rankmath.com/kb/how-to-edit-robots-txt-with-rank-math/#default-rules

You can also test the image URL using this tool and ensure it is returning 200 OK status:
https://httpstatus.io/

Let us know how this goes.

Hello,

Thank you for your patience.

To edit your robots.txt using Rank Math, please ensure that you don’t have a static robots.txt in your root directory so Rank Math can generate the correct URL of your sitemap.

Here’s a link for more information:
https://rankmath.com/kb/cant-edit-robots-txt/#num-1-presence-of-a-physical-file

Hope that helps.

Hello,

This is what we see if we try to visit the social image of the specific page you shared:

Chances are that this is also what social platforms see which is why you are having issues when sharing the URL. To fix that, we suggest checking with your hosting provider.

As for the robots.txt, we can configure it correctly for you. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Thank you for your patience.

You can use s******@r*********** email address and put any First & Lastname.

Once done, please add the login details in the sensitive data section of this ticket.

Regarding the 403, yes, we’re getting the image URL in the page’s source code (og:image) to see if the image is accessible publicly.

Looking forward to helping you.