Where is my Pro account?

#575160
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  • Hello,

    Thank you so much for getting in touch.

    Your PRO subscription is connected with the second email that you provided.

    To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    Meanwhile, please make sure that you are logged in to the correct Rank Math PRO account you then disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple PRO licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.

    Please do not hesitate to let us know if this doesn’t help or you have any followup queries.

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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