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… I cannot edit my pages? I cannot access my website. When I log in to my wordpress account and I want to edit my website, the page is constantly loading. I contacted my hosting provided who helped me killing the php process so I could log back in. I thought, what did I change since I last logged in? The only thing I could think about was your plugin. So I quickly deactivated it and now I can edit my website again. I am no expert but could your plugin be in conflict with another plugin and create some sort of loop?
Thanks for the help,
Julien
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Hello,
Thank you for contacting Rank Math. We are sorry for any inconvenience that might have been caused due to that.
This issue could be caused by conflicting plugins/themes on your website. Please ensure that your Rank Math plugin is already updated to its latest version: (https://rankmath.com/changelog/free)
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2cOnly the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘When the RankMath plugin is activated…’ is closed to new replies.