when Rank Math free and Pro plugin is activated it breaks my menu

#737892
  • Resolved Anonymous

    1 year, 7 months ago

    Rank Math free

    when Rank Math free and Pro plugin is activated it breaks my menu.
    I have tried all kinds of things but now have Rank Math free and Pro disabled and my menus work again.
    Any help you can provide

    Mark

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    I’m sorry to hear that you’re facing issues with your menu when both Rank Math free and Pro plugins are activated. It’s essential to ensure that both versions work seamlessly together to avoid any conflicts.

    Since you’ve mentioned that disabling both plugins resolved the menu issue, it’s crucial to follow the correct steps when activating them.

    1. Deactivating Rank Math: If you deactivate the free version, the Rank Math Pro will also be deactivated. You need to activate both versions from the Plugins → Installed Plugins section. Here is an image showing how to activate the plugin:
      Activate the plugin

    2. Updating Rank Math: Whenever there is an update available for Rank Math, make sure to update the free version first before updating the Pro version. This ensures compatibility and smooth functioning.

    If you still face issues after following these steps, please feel free to reply here, and a human agent from our support team will assist you further. Thank you for bringing this concern to our attention.

    We’re here to help you get this resolved and ensure that Rank Math works seamlessly on your website.

    Sources:
    Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
    How to Upgrade to Rank Math PRO » Rank Math

    Jeremy

    1 year, 7 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please share your website’s recent error logs so we can determine what’s causing the issue.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    The issue you are facing may also be caused by a conflict between Rank Math and a theme or plugin on your website. I have shared a KB article showing how you can troubleshoot and confirm if it is a conflict.

    KB: https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know how this goes. We look forward to hearing from you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘when Rank Math free and Pro plugin is activated it breaks my menu’ is closed to new replies.