We’ve been charged for AI Credits and we don’ need them

#558337
  • Resolved Anonymous
    Rank Math free

    Our site is suspendeds so we suspended RankMath Pro but today we were charged for AI Credits and don’t need them. Can we reverse that charge ?
    Thank you

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  • Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    As requested, we have initiated a refund on your requested AI credit renewal transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

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