Website thumbnail/social image not appearing properly in FB messenger

#602467
  • Resolved Anonymous

    2 years, 2 months ago

    Rank Math free

    Hi,

    Website: https://andrewbdurand.com/notion/

    I have installed Rank Math and configured all the social sharing options, but my pages still do not appear correctly when I try to share them via FB messenger. They appear correctly only as posts.

    When I try to share in messenger, the featured image is not the one I chose, and the page description is incorrect as well.

    How can I fix this?

    Thanks,

    Andrew

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rakibuzzaman Siam

    2 years, 2 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We’ve checked your page and we can see that the correct og image is appearing both on the Facebook Sharing debugger tool and on the Facebook Messenger.

    Facebook Sharing Debugger tool:

    Facebook Messenger:

    If you’re still facing the issue, please try to clear your browser cache or if you’re using the Facebook Messenger app then try to clear the app cache and see if that works for you.

    Hope that helps and please don’t hesitate to let us know if you have any other questions.
     
    Thank you.

    Anonymous

    2 years, 2 months ago

    Rank Math free

    Hi there,

    Thanks for checking. I see the same for certain pages, but for example, my home page does not appear properly in FB messenger (no featured image). And other pages have issues as well.

    If I change the URL slug, this sometimes fixes the issue, but I can’t always change Slug if I change image.

    See link here: https://andrewbdurand.com/

    Image in messenger should be the same as the one you showed, yet it is blank.

    I have refreshed cache in browser, hosting cache, checked fb debugger.

    I can’t find the issue.

    Thanks,

    Andrew

    Md. Sakib Khandaker

    2 years, 2 months ago

    Rank Math agency

    Hello,

    Your homepage looks to be showing the correct og:image as preview:
    https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fandrewbdurand.com%2F

    Messenger:
    https://i.rankmath.com/i/cEUMHD

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    RankBot

    2 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Website thumbnail/social image not appearing properly in FB messenger’ is closed to new replies.