Website not showing up when connecting Google services

#591423
  • Resolved Anonymous
    Rank Math free

    Hi There,

    Im trying to use the setup wizard to setup rankmath but after i have connected and given access the Console and analytics lights stay red and my website url does not show up it just says no results found. Ive tried removing the access and starting again, that did not help, i also checked and my plugin is up to date v1.0.117.1.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for your query, and we are so sorry about the trouble this must have caused.

    Please follow the steps below to create a troubleshooting log so that we can check the issue further:

    Step #1.
    First, add the following filter to your website:

    add_filter( 'rank_math/analytics/log_response', '__return_true' );

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Step #2.
    After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending:

    If in your case, you do not see the Scheduled Actions menu, then you can try visiting the following URL:

    
    https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

    Ensure that you replace yourdomain.com with your own domain in the above link.

    screenshot

    Step #3.
    When some actions have completed running, please check the Analytics log under /wp-content/uploads/rank-math and share that with us.

    You can use a tool like dropbox for debug log files and share the generated links here.

    As for the error log, please share the latest messages with us so we can advise further.

    If you’re unsure about the steps, please add your WordPress and FTP login information in the sensitive data section so we can check.

    We really look forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    I added the filter but when i go to pending rankmath is not there under pending. I went into the link you gave and its also not showing up there either.

    Hello,

    Really sorry for the touble, please make sure that you are using the latest version of our plugin: https://rankmath.com/changelog/

    After that, please navigate to WP Dashboard > Rank Math > General Settings > Analytics and reconnect your Google account.

    If the issue persists, please make sure that you are connecting the correct account and that you have allowed all the required permissions.

    Please follow these steps:

    1. Please delete RankMath’s app from here:

    https://myaccount.google.com/permissions

    remove rank math app

    2. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
    WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
    reconnect analytics

    Allow all the permissions on the next screen.
    tick all checkboxes

    Let us know how that goes. Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Website not showing up when connecting Google services’ is closed to new replies.