Hello,
Thank you for reaching out to us. We’re sorry to hear about the issue you’re facing with your Content AI credits.
To resolve this, please make sure you are logged in to the correct account that you’ve used to purchase Content AI credits. Once logged in, head over to your Rank Math > Account > Website or visit this URL: Rank Math Account
Check if you are able to see the correct remaining credits. If the credit count is correct but not on your website, please disconnect and reconnect your Rank Math account from your WordPress admin area > Rank Math > Dashboard > Help.
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and display the correct one.
If you need further assistance, please don’t hesitate to let us know.
Sources:
How to Restore Missing Content AI Credits » Rank Math
How to Use Rank Math’s Content AI for SEO » Rank Math
I have tried all the above, disconnected and reconnected the site to Rank Math and still getting site blocked.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Your account currently doesn’t have any Content AI subscription.
It seems like you purchased the subscription with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
