We Require Rankmath’s Business Details to Process Our Subscription

#710891
  • Resolved Anonymous

    1 year, 9 months ago

    Rank Math free

    We had a Pro subscription in the past, and it failed to renew. We are now trying to re-subscribe.

    At Kinara Capital, we started using a new vendor management system, and we would appreciate your help filling in the details to process this subscription.

    I have received two screenshots from our internal team. Could you please give me the details in this system so that I can forward them to our team and get this sorted out as soon as possible?

    If you see any information asking that you need clarification on or do not have, feel free to let us know.

    Here is the link to the Google Drive folder where I have uploaded the screenshots: https://drive.google.com/drive/folders/1xg2y8cAvWu8roJUxB6kvFz4I8j3S5hTj?usp=drive_link

    Thanks a lot for your attention to this matter.

    Jafar Muhammed

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 9 months ago

    Hello,

    We apologize for the inconvenience you’ve faced with your subscription renewal. To assist you further, we kindly request that you upload the screenshots directly to our support forum by opening a ticket. You can do this by navigating to the Rank Math Support Forum and submitting a ticket with the screenshots attached.

    In the Ticket Title section, please provide a one-line summary of the issue, and in the Ticket Question section, you can provide more details along with the screenshots you’ve mentioned.

    Once the ticket is submitted, our support team will be able to locate your previous subscription details and assist you in processing the renewal.

    Thank you for reaching out, and we appreciate your cooperation in resolving this matter promptly.

    If you require any further assistance, please don’t hesitate to get in touch.

    Kind regards.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Download or Update My Invoice » Rank Math
    How to Cancel Your Rank Math PRO Subscription » Rank Math
    How to Get a VAT/GST Refund from Rank Math » Rank Math

    Miguel

    1 year, 8 months ago

    Hello,

    Thank you for contacting support.

    Please note that when you purchase from our website you are actually entering into a subscription with FastSpring which acts as our merchant of records.

    If you still require company information, you can refer to this page where we have the necessary company identification information: https://rankmath.com/terms-and-conditions/

    We don’t share the documents of the company that are required from the second screenshot you shared.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    1 year, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘We Require Rankmath’s Business Details to Process Our Subscription’ is closed to new replies.