Hello, we apologize for the inconvenience you’ve experienced with the Content AI credits. It seems there might be some confusion regarding the purchase and allocation of credits.
When you purchase the Content AI plan, each purchase provides a specific number of credits based on your subscription level. It’s important to note that purchasing the plan again does not accumulate or stack credits. Each time you research a keyword, 500 credits will be deducted from your account.
If you need additional credits, you can purchase them separately from the pricing section on the Rank Math website.
If you have any further questions or concerns about the credit allocation, please feel free to let us know. Thank you for bringing this to our attention.
I dont think this accurately explains. We purchase. used. then purchased a brand new plan. We have been charged for the first and second order but in second order we were deducted the credits of the first order which we used. Simple math shows we should have started with 45k credits when we ordered 45k credits. this is incredibly confusing system of rank math and we are about to find other options if this can’t get resolved.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have added 7500 credits in lieu of your first plan.
Please note that each Content AI Keyword Research request will cost 500 Credits while every word you generate will consume 1 Credit.
Here’s our guide on Content AI Credits and Plans, where we explain how the credits work going forward:
https://rankmath.com/kb/content-ai-plans-and-credits/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
