Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
You can upload screenshots using this tool and add the link here.
Looking forward to helping you.
Hello, with which e-mail was the plugin purchased? the billing went to my account which is with m********@e***** the last two times … so it has to be m********@e*****?
Hello,
We can check that you have purchased a new subscription. The old subscription was also in this account and expired in February due to non-payment. Since you have purchased the new plan, you can continue using the PRO plugin on your sites.
Please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
