Hello,
If it still doesn’t work, we have found that using a different Google account to verify your domain and connect your website usually works. Or, you can try using the Google Site Kit if it still won’t work and disable the Search Console inside Rank Math by going to WordPress Dashboard > Rank Math > Dashboard
Looking forward to help you.
Hello,
Thank you for contacting Rank Math today.
Simply head over to your WordPress admin area and go to Settings > Permalinks and hit the “Save Changes” button once even if you didn’t make any changes on the page.
Then head over to Rank math > Sitemaps and hit the save button once
Let us know if the issue persists
Looking forward to helping you. Thank you.
Unfortunately that did not fix the issue. Can you suggest anything else?
Hello,
Thank you for contacting Rank Math today.
Do you happen to have a caching plugin on your site? If so, please add all the sitemap file locations to the exclusion list in your Cache plugin so that the sitemaps are never cached.
This is required since Sitemaps are already cached internally by Rank Math and we flush them every time you post something new and with our cache.
Hope it helps.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Michael,
No caching plugins are installed.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for the info update.
I have checked and you seem to be using an out dated theme. Could you please update your theme to the latest version then let us know so we can look further into the issue.
Looking forward to helping you. Thank you.
The theme has been updated. Previous theme was recent up until a week ago.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have checked your site and the issue is coming from the following rules that seem to have been added at the start of the .htaccess.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteRule home-site-map.xml index.php?hpsitemap [L]
RewriteRule sitemap([0-9]+)?.xml index.php?sitemap=$1 [L]
RewriteRule robots.txt index.php?xx=robots [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . index.php [L]
</IfModule>
I have removed the lines and sitemap pages seem to work well.
Looking forward to helping you. Thank you.
Thank you for fixing the .htaccess. The sitemap is now working.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
. Reason: added list of active plugins
