Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
Could you please confirm if you need to change the registered email of your account ?
If you need to change your Rank Math Account Email Address please follow these steps:
1 . Login to your Rank Math account at : https://rankmath.com/my-account/edit-account/
2 . Then Scroll Down to the part where you can see your Email ID
3 . Edit the Email ID
4. Save Changes
Please refer to the screenshot below :
PLEASE NOTE :
Once the email is changed we would suggest you to clear the transients at Rank Math > Status & Tools > Database Tools > Remove transients
After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.
You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.
Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.
If that is not that you want then please let us know.
Thank you.
Hi,
I am saying that I want to sign up with my office email but I am not getting a verification email that has the login details.
I am currently signed in through Gmail, but I want an account with the official email as the login.
I will try this method and update here.
Update: the method you outlined above didn’t work. I tried changing my email, but it said the new email is already registered. That is correct because I already used the new email to sign up.
The problem is, as I mentioned, I did not receive any login details when I used the new email to sign up.
Hello,
We understand how important it is to have everything organized under one main account, and we are here to assist you in resolving this issue swiftly.
Given your situation, one solution could be to merge both accounts, consolidating all plans and credits under one primary email address.
By doing this, we can ensure that all your purchases and tickets are centralized.
If this solution is agreeable, please confirm which email address you want to retain as your primary account and which one you wish to discard?
Could you please share the email ID in the below format:
Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.
We really look forward to helping you.
Thank you.
Hello,
I would like to have both accounts. I said I cannot access the office email I signed up with. Because I am not getting the login verification email with login details. Can you please figure out a way for me to get the verification email on “j**********@a*********”?
Thank you!
Hello,
We apologize for the inconvenience this must have caused. Since you mentioned the account for j**********@a********* has already been registered, you can try resetting your password to get access to the account.
Can you please visit this page (https://rankmath.com/my-account/lost-password/) and try resetting your password for j**********@a*********. If you’re still not getting the email to reset your password, then please let us know so we can escalate this further.
Thank you for your patience and cooperation
Hey Great,
It didn’t work sadly. The email just refuses to arrive. Can you perhaps provide me with a password for the other i.d? I can use it to login and then change it.
Best,
Junaid Baig
Hello,
We have added your account details in the sensitive data section. Kindly check.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hi,
It worked! Thanks for your continued support!
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
