Dear Support Team
I hope this message finds you well. I’m writing to report an issue that I’m facing with the RankMath Pro addon. I’ve been using this addon to add GTIN codes to my products and their variants.
However, when trying to create a feed for my Google Merchant account, I’m not able to map the GTIN codes provided by the RankMath Pro addon using either the “Product Feed PRO for WooCommerce” or CTX FEED addons. I have tried multiple times but unfortunately, I have not been successful.
I’m using the latest version of the RankMath Pro addon and both feed addons, and have not encountered any error messages during the process. I’m hoping that you can help me find a solution to this issue so that I can continue to use all three addons to their fullest potential.
Thank you for your attention to this matter. I appreciate your help and look forward to hearing back from you soon.
Best regards,
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
You mentioned that you’re using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Meanwhile, this code snippet gets the data from the GTIN field from our plugin:
$gtin = get_post_meta( get_queried_object_id(), '_rank_math_gtin_code', true );
You can share that code with the developer of the Feed plugin you’re using to get the GTIN value in the output.
Let us know how this goes.
Thank you.
Thank you, is this code also working for product variations too?
Hello,
Before we can proceed further with assistance, could you please share the details of the PRO subscription of our plugin? We don’t see any subscription associated with this account and before proceeding to give further assistance we need to verify the purchase.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
