Hello,
Thank you for contacting Rank Math and bringing your concern to our attention.
Could you please share a sample user URL so we can check them as well? You can add the URLs in the sensitive data section

It is completely secure, and only our support staff has access to that section.
Meanwhile, you mentioned the full name, so the keywords may not match their full names in the URL given that they would not be the exact match if they will be separated by hyphens (-
).
Let’s take an example user, John Doe Smith, the same as the keyword. The URL will be something like this:
https://domain.com/user/john-doe-smith/
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.