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Tenho assinatura desde 7 de dezembro e RankMath diz que nao tenho. O QUE SE PASSA?????
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Hello,
Pedimos desculpas pelo transtorno que isso possa ter causado. Se você comprou a assinatura do Rank Math PRO, mas está enfrentando problemas para baixá-la, recomendamos que faça login na sua conta do Rank Math e baixe o Rank Math PRO no seu painel. Se não estiver disponível, pode ser que você tenha feito o upgrade para o PRO usando um endereço de e-mail diferente do pretendido. Nesse caso, entre em contato com nossa equipe de suporte para mesclar ambas as contas ou alterar o e-mail conectado à conta PRO. Esperamos que compreenda o processo de mesclagem ou alteração do endereço de e-mail conectado à sua conta PRO. Se tiver dúvidas, fique à vontade para entrar em contato com nossa equipe de suporte dedicada. Estamos disponíveis 24 horas por dia, 7 dias por semana, 365 dias por ano.
Se precisar de mais assistência, clique no botão “Atribuir a um agente humano” para que um membro da nossa equipe de suporte possa ajudá-lo diretamente.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Fix Problems While Connecting Account Using Rank Math » Rank Math
How to Change Your Username in Rank Math » Rank Math
Sorry, You Are Not Allowed to Access This Page » Rank MathHello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Can you please confirm if you can see the correct number of credits over here:
http://rankmath.com/my-account/websites.If you can see the correct number of credits as suggested above then this is a problem with the syncing of information between your Rank Math Account and your website.
Disconnecting and then reconnecting your account should mostly resolve this, so you can follow the steps suggested below:
1 . Please verify that you’re running the latest versions of the Rank Math plugins? According to the Rank Math changelog https://rankmath.com/changelog.
2 . After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.
You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.
3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.
4 . Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.
5 . After doing this, refresh the credits to start using Content AI. Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI scroll down and click on the refresh icon to refresh the credits.
Here’s a screenshot for reference:
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
The ticket ‘URGENTE’ is closed to new replies.