Urgent: Issue with RankMath and Elementor Integration

#715263
  • Resolved Anonymous
    Rank Math free

    Dear RankMath Team,

    I hope this message finds you well. My name is Anurag, representing beatroute.io, and we have been using RankMath for the past few years. Currently, we are encountering an issue with the integration of RankMath and Elementor page builder.

    The problem arises when I edit my landing pages using Elementor and hit the publish button. Subsequently, RankMath creates a new URL for the page. For instance, our old page URL is: https://beatroute.io/careers/. However, after updating the landing page with Elementor, a new URL is automatically generated, like: https://beatroute.io/new-career/ (please note that this URL is used for illustration purposes only).

    The issue is that the exact URL (https://beatroute.io/careers/) is resulting in a 404 error. This is a critical matter for us, and we would appreciate it if you could look into it urgently.

    Your prompt attention to this matter is highly important for the proper functioning of our website. We value your support and assistance in resolving this issue.

    Thank you for your understanding and cooperation.

    Best regards,

    Anurag
    beatroute.io

Viewing 4 replies - 16 through 19 (of 19 total)
  • Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    The login details are still not working, as the wp-admin redirects to the WordPress.com login. Please confirm if you are using JetPack on your site. We are aware of the issue happening on the some sites when Jetpack is enabled. However, to debug this further and figure out which specific option is causing the issue, we will need to access your site. Please share the working login details and FTP access so we can check this further.

    Looking forward to helping you.

    Anonymous
    Rank Math free

    hi team i am curious to know if any update

    Hello,

    It seems like you haven’t checked my previous reply: https://support.rankmath.com/ticket/urgent-issue-with-rankmath-and-elementor-integration/page/2/?view=all#post-730768

    Please check and share the working logins & FTP access so we can check this further.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 16 through 19 (of 19 total)

The ticket ‘Urgent: Issue with RankMath and Elementor Integration’ is closed to new replies.