Urgent Assistance Needed: Issue with Editing Titles and Descriptions

#736395
  • Resolved Anonymous

    1 year, 7 months ago

    Rank Math free

    Dear RankMath Support Team,

    I hope this email finds you well. I am reaching out to you because I am currently facing an issue with the RankMath plugin on my website and require urgent assistance.

    I have been using RankMath for SEO purposes on my website and have found it to be both easy to use and effective. However, today while I was attempting to edit the title and description of a store page on my website for SEO optimization, I encountered a problem. Despite my efforts to edit and update the title and description, the changes were not reflected on the live website. Strangely, no error messages were displayed during this process.

    As a result, I am unable to proceed with the necessary updates and optimizations for my website’s SEO. This issue is particularly concerning as there are numerous pending tasks that require immediate attention.

    I would greatly appreciate it if you could provide assistance in resolving this issue as soon as possible. If there are any troubleshooting steps I can take on my end, please do let me know. Additionally, if there are any known issues or updates related to this issue, I would appreciate any information you could provide.

    Thank you very much for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue.

    Warm regards,

    Ram Kumar
    Web: https://ukdealsfinder.com/
    Contact:- 9555393551

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the inconvenience you’re experiencing with the RankMath plugin on your website. We understand the urgency of the situation and will do our best to assist you promptly.

    It seems that you are encountering an issue where the changes you make to the title and description of a store page are not reflected on the live website. This can be frustrating, especially when there are pending tasks that require immediate attention.

    To address this issue, we recommend checking for potential plugin conflicts, as these can sometimes interfere with the functionality of RankMath. You can follow our knowledgebase article on plugin conflicts here to troubleshoot this possibility.

    If you’ve already checked for plugin conflicts and are still experiencing issues, it’s possible that JavaScript-related errors could be causing the problem. You can diagnose JavaScript-related errors from the JavaScript Console in your browser. Here’s how to check for JavaScript errors in Chrome:

    1. Open the Developer Tools Console Panel: Navigate to More Tools → Developer Tools from the Chrome menu. Then click the Console tab.

    Open Developer Tools

    If you’re using a different browser, such as Safari, Opera, or Firefox, you can refer to relevant tutorials for diagnosing JavaScript errors.

    We hope these steps help resolve the issue. If you need further assistance, please feel free to reach out to our support team by replying to this ticket. We’re here to help.

    Warm regards,
    RankMath Support Team

    Sources:
    Page With Redirect – Google Search Console Status » Rank Math
    Homepage SEO Settings via Meta Title and Description
    Google Shows A Different Meta Title/Description For My Site » Rank Math
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Anonymous

    1 year, 7 months ago

    Rank Math free

    Still have the same issue. when I added the title and description into the snippet area and updated it. it’s showing that it’s updated but when I go to my live website it still has the same old title and description.
    I can’t understand the problem. your prompt help will be highly appreciated.

    Reinelle

    1 year, 7 months ago

    Hello,

    Thank you for your patience.

    In this case, please check if you are using a Firewall as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:

    /wp-json/rankmath/v1/updateMeta

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/

    Let us know how this goes.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Urgent Assistance Needed: Issue with Editing Titles and Descriptions’ is closed to new replies.