Updated Credits Not Showing Up

Hello,

Thank you for reaching out and we apologize for the trouble you are facing with your Content AI credits.

To resolve this issue, please follow these steps carefully:

• First, ensure you are logged in to the same account you used to purchase the Content AI credits. You can check your account details here: https://rankmath.com/my-account/
• On this page, you should see the correct number of remaining credits for your Content AI. Here is an example of how it looks:
• If the number of credits is correct on this page, but not on your website, you need to disconnect and reconnect your Rank Math account on your WordPress dashboard. To do that, go to Rank Math > Dashboard > Help and click the Disconnect button. Then, click the Connect button to reconnect your account. See these screenshots for reference: and
• Finally, go to your Content AI page and refresh the credits count by clicking the Refresh button. This will sync your website with our server and show you the updated number of credits. Here is how to do it:

We hope these steps will help you fix the problem. If you still have any issues or questions, please let us know. We are always happy to help.

Thank you for choosing Rank Math.

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.