Uncaught TypeError: rankMath.links is undefined

#559279
  • Resolved Anonymous

    2 years, 6 months ago

    Rank Math free

    Hello! I have an error in seo-by-rank-math/includes/modules/analytics/assets/js/admin-bar.js
    Uncaught TypeError: rankMath.links is undefined
    I installed the latest version of plugin and i was trying to change versions, it’s not resolving my issue.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Sandeepan Kumar

    2 years, 6 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    2 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alhan

    2 years, 6 months ago

    Hello,

    We have determined that the issue is related to an error in the WordPress admin bar not being visible on the website front end.

    Upon investigating, we identified the cause of the error as “caught TypeError: Cannot read properties of undefined (reading ‘analytics-stats-bar’)”. The file libs.min.js originates from the theme.

    Please refer to this screenshot:

    screenshot

    The theme is the source of the issue. We recommend performing a conflict test as outlined in this article: https://rankmath.com/kb/check-plugin-conflicts/

    After the conflict test reveals that the theme is responsible for the issue, contact the theme developer. They can provide better assistance in resolving this problem.

    We hope that helps, and please don’t hesitate to get in touch if you have any other questions.

    Thank you.

    Anonymous

    2 years, 6 months ago

    Rank Math free

    thank you for help

    Sandeepan Kumar

    2 years, 6 months ago

    Rank Math business

    Hello,

    We are glad we could address your concern.

    If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.

    Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Uncaught TypeError: rankMath.links is undefined’ is closed to new replies.