Hello,
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Hello,
Thank you for contacting Rank Math support.
Your subscription is on hold due to non-payment, and since you don’t have an active premium plan, you can’t access the tickets in the PRO forum. Here is the reply that was posted on your ticket:
Hello,
We have made an exception for you and changed you to $199 a year plan.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Please make sure that your payment method is active and have a sufficient balance to cover the renewal.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Yes, I submitted another ticket about the subscription and payment that I cannot view due to the account being on hold.
Hello,
We can see that the issue has been resolved in the other ticket and the BUSINESS subscription badge is showing on your account.
Do you have further questions or do you want us to mark this ticket as solved as well?
Thank you.
All good to go. Thanks for your attention!
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
