Hello,
I’m sorry to hear that you’re facing difficulties saving SEO settings for the BA Book Everything plugin under the Ba location on your website kompastours.com with the Tevily theme.
To address this issue, we recommend checking for any plugin conflicts that might be causing the problem. Plugin conflicts can sometimes prevent the proper saving of SEO settings. You can follow our guide on checking for plugin conflicts to troubleshoot this issue.
If after checking for plugin conflicts, the issue persists, you can also look into JavaScript-related errors that might be affecting the saving of SEO settings. You can diagnose JavaScript errors using the browser’s console. Here’s how you can check for JavaScript errors in Chrome.
If these steps do not resolve the problem, please assign this ticket to a human agent using the available buttons so that they can further assist you in resolving this issue.
Thank you for bringing this concern to our attention. We’ll do our best to help you with this matter.
Best regards.
Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
How to Fix “Either ‘name’ or ‘item.name’ should be specified” Error » Rank Math
General Tab in Meta Box of Rank Math SEO Plugin
Bulk Editing Options in the Rank Math SEO Plugin
Is Rank Math Compatible With Crocoblock? » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have checked all of those matters, and wasn’t able to find the solution
Hello,
Thank you for contacting Rank Math support, and sorry for the inconvenience this may have caused.
We checked your website and it shows that there’s something wrong with the Rank Math REST Routes that we use.
We would request you get in touch with your hosting provider to make sure that REST APIs are not getting blocked. You can request that they whitelist the routes below:
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead
For more information and troubleshooting steps, this KB may help:
https://rankmath.com/kb/meta-data-not-saving/
Let us know how it goes.
Thank you.
I have contacted them and they can do it, but I need to buy 215£ of website security, to get a firewall so they can set it up, it is a joke, is there any other way to do it?
Today, you have released an update and after it, started working normaly, thank you
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
