Unable to save changes to the Snippet in WordPress

#565448
  • Resolved Anonymous

    2 years, 6 months ago

    Rank Math free

    Hello,
    We have installed RankMath Pro on multiple client sites, and on one of them they are using Cloudflare for security. On this particular site, the client isn’t able to save his changes when trying to edit the SEO Snippet for posts or pages.
    Here is the site URL:
    https://www.zenarate.com/

    We tried to follow the support tutorials that I found on your site but that didn’t seem to help.

    Is there something specific you can help me with to allow them to save their changes?

    Thanks,
    Mamdouh

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    2 years, 6 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems that you have already marked this ticket as already resolved.

    However, I’ve reopened it so we can assist you further.

    Please note that Rank Math PRO is exclusively available with personal websites only, and not with client websites as we have mentioned here:
    https://rankmath.com/kb/choosing-rank-math-pro-business-agency/#website-is-personal-or-not

    Regarding the issue, please confirm if you have already followed the steps provided in this link for initial troubleshooting:
    https://rankmath.com/kb/meta-data-not-saving/

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 6 months ago

    Rank Math free

    Thank you for the quick response.

    I marked it as resolved as I noticed I had used my personal account and not my work account which has a business license, so I removed it here and posted it over there.

    Regards,
    Mamdouh

    Reinelle

    2 years, 6 months ago

    Hello,

    Thank you for confirming that.

    If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.

    Looking forward to helping you.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Unable to save changes to the Snippet in WordPress’ is closed to new replies.