Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please share the redirect URL so we can check the redirect?
Meanwhile, please try clearing your website and browser’s cache for initial troubleshooting.
Looking forward to helping you.
Thank you.
Actually, it’s not a single redirect. I have disabled many but all are working in real time. I am sharing one here.
Like this url https://www.alhaditravel.co.uk/luxury-5-star-umrah-packages/ was redirected to https://www.alhaditravel.co.uk/luxury-5-star-umrah-packages-2023/
And I have disabled the redirection but still if I loads the url ti goes to the redirected path which is https://www.alhaditravel.co.uk/luxury-5-star-umrah-packages-2023/
This should not happen
Hello,
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Back to the issue, I checked the URL you’ve shared and I can see that it is getting redirected by WordPress, not our plugin.
It seems like this is happening due to WordPress’s template redirection which redirects the incorrect URLs to a similar slug. You can try to use the following filter on your site and see if that works for you:
remove_action( 'template_redirect', 'redirect_canonical' );
Here’s how you can add filter/hook to your WordPress site:
https://rankmath.com/kb/wordpress-hooks-actions-filters/
Let us know how that goes.
Thank you.
Hello,
I ran the https://httpstatus.io/ and it looks like the redirect is happening via WordPress. Here’s the screenshot for it: https://i.rankmath.com/i/thPmSm
Please check if there’s any code in .htaccess which is doing this redirect. If you cannot find any, please contact your hosting provider and ask them if there’s any server level redirect. Also, I would suggest clearing out the Cloudflare cache.
Let us know how it goes.
Looking forward to helping you.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
