Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Sorry but we don’t have a business phone number, we only offer support on our forum.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.
Sorry, not working. I tried using different cards – but received the same message:
We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.
Let me know how i can proceed.
Hello,
Please make sure that the flag during checkout is showing the correct country at the top right corner.
If you are trying to validate data while accessing the website from a different location, you need to force the change of country in the dropdown.
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to update your payment method.
Let us know how this goes.
Thank you.
Hi, it is selected India but unable to make payment. All else is as per what is mentioned. I can come on a zoom or Google call to resolve. Or you can share alternative payment method. Since you’re from India i can even do Bank transfer. Please guide.
Hello,
Sorry but we only accept payments via Credit Card/Debit Cards (Enabled recurring payment), Paypal, and Amazon.
pay.
We can’t add additional payment methods or accept bank transfers. We have partnered with FastSpring and they take care of payments for us.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
