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Starting out I had issues with the Setup Wizard. When trying to save on Miscellaneous > Advanced Options I got a message telling me that I wasn’t allowed to access the page. At that point the same message rewarded ‘return to dashboard’. I don’t know if this is normal but when I try to go back to the Setup Wizard now to see if that problem is still there I find that none of the data which was saved previously has been saved. The logo, etc are all gone so I cancelled. This is confusing and I don’t know if something is missing or needs to be fixed or not.
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This topic was modified 6 years, 4 months ago by
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This topic was modified 6 years, 4 months ago by
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Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This is quite unexpected. Assuming that you are logged in as an administrator, can you confirm that you did not uncheck any of the options below on the “Role Manager” step of the advanced setup?
Looking forward to helping you. Thank you.
Rank Math freeHello,
Thanks for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Rank Math freeRank Math freeRank Math free
The ticket ‘Setup Wizard confusion’ is closed to new replies.