Unable to get AI subscription to work

#751012
  • Resolved Anonymous

    1 year, 6 months ago

    Rank Math free

    HI there,

    I just purchased the AI subscription but I can’t get it to work in WordPress. I’ve gone through all of the troubleshooting processes including clearing my cache, updating the plugin, ensuring the AI content toggle is on, etc.

    I’ve also tried logging out and logging back in. I’ve checked and it looks like RankMath is connected to my website as well. I’m not sure what else to try.

    Can you help?

    Thank you

Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 6 months ago

    Hello,

    Thank you for reaching out to us regarding the issue with your AI subscription. We appreciate your efforts in troubleshooting the problem.

    To ensure that your Content AI subscription is working correctly, please follow these steps:

    1. Make sure you are logged in to the correct account that you used to purchase the Content AI credits.
    2. Check your remaining credits by visiting this URL: Rank Math Account – Websites. Ensure that the credit count is accurate.
    3. If the credit count is correct but not reflecting on your website, disconnect and reconnect your Rank Math account by going to WordPress admin area > Rank Math > Dashboard > Help. Here are some screenshots for reference:
      • Disconnect Account: Disconnect Account
      • Reconnect Account: Reconnect Account
      • Refresh Credits: Refresh Credits

    After following these steps, refresh the credits in your Content AI settings, and it should start working correctly.

    Please let us know if you need further assistance or encounter any other issues. We are here to help you.

    Thank you for your patience and cooperation.

    Sources:
    How to Ensure Your Account Has an Active Subscription » Rank Math
    How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Unable to get AI subscription to work’ is closed to new replies.