Unable to connect website

#619816
  • Resolved Anonymous
    Rank Math free

    I receive this error

    There was an error while trying to activate the plugin on your site. Please check the following:

    The “Site URL” and “Home URL” settings in your WordPress General Settings are set to the same URL.
    Make sure to use the same URL when connecting your site.
    Try our troubleshooting guide to resolve the issue.
    If you are still having issues, please contact our support team.

    Website: https://www.superpatch.com

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please head over to WordPress Dashboard > Settings > General and make sure there are no mismatches in the WordPress URL and Site URL in those options.

    After that, please try disconnecting and reconnecting your Rank Math account to see if this resolves your issue.

    If the issue still persists, you can try adding the following filter on your website and then try reconnecting to your account again.

    add_filter( 'rank_math/registration/do_url_check', '__return_false' );
    

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Anonymous
    Rank Math free

    Hi. We followed the steps in the support documentation you provided but it still doesn’t work.

    Please help.

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous
    Rank Math free

    Hello, is there a restriction that only site admins can use this feature and not anyone else?

    Hello,

    Thank you for your patience.

    Yes, the account reconnection should be done with the user with administrator capabilities:
    https://rankmath.com/kb/sorry-you-are-not-allowed-to-access-this-page/#num-2-check-if-youre-using-admin-account

    Also, if you’re using a multisite environment, then you may need to follow our guide here to properly activate the Rank Math plugin:
    https://rankmath.com/kb/installing-rank-math-on-a-multisite-environment/#install-free-version

    Let us know how this goes.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Unable to connect website’ is closed to new replies.