Unable to connect or link AI content to by wordpress site

#800979
  • Resolved Anonymous

    8 months, 1 week ago

    Rank Math free

    Hi on our website back end we have RankMath, and we were adding AI content creator – logged in and purchased it and tried to upgrade it or connect it, and it will not work? It keeps asking to purchase a new license again even though we already purchase it.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    8 months, 1 week ago

    Hello,

    I apologize for the inconvenience you are facing while trying to connect the AI content creator to your WordPress site using Rank Math.

    Based on the issue you described, it seems like you might be encountering a problem with the Content AI subscription not being active or the website not being connected to Rank Math.

    To resolve this issue, please follow these steps:

    1. Ensure Content AI Subscription is Active:

      • If you see a message stating that you need an active subscription plan, you may need to activate your Content AI plan. You can do this by visiting this page and selecting a plan.

    2. Connect Your Website to Rank Math:

      • If you are prompted to connect your Rank Math account, click on the “Connect Now” button as shown in the screenshot below:
        Click Connect Now
      • Follow the steps to activate Rank Math and ensure that you are using the correct email linked to your account.

    If you have already completed these steps and are still facing issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your understanding and patience. Let me know if you need any further assistance.

    Sources:
    Resolving Content AI Related Issues » Rank Math
    How to Connect/Disconnect Your Website From Content AI

    Princess

    8 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have manually disconnected the website from our end. Now, please try to reconnect your website with your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and then click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.

    Also, please make sure that you are running the latest version of Rank Math plugin.

    Let us know if this fixes the issue.

    Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.

    RankBot

    5 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Unable to connect or link AI content to by wordpress site’ is closed to new replies.