unable to add my site or account to connect to Google services

#756368
  • Resolved Anonymous

    1 year, 6 months ago

    Rank Math free

    i have followed all the support steps and i am still unable to connect to google services as my site and accout are showing “No results found” and a red dot is seen next to “Search console” and “account”

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 6 months ago

    Hello, we apologize for the inconvenience you are facing while trying to connect your site or account to Google services.

    Based on the issue you described with the red dot next to “Search console” and “account,” it seems like there might be a glitch in the connection between Rank Math and your Google account.

    To troubleshoot this issue, please follow these steps:

    1. Go to Rank Math SEO → General Settings → Analytics.
    2. Click on the Test Connections option at the top right of the Analytics settings.
    3. Check if the connection is valid (indicated by a green signal) or if there is an issue (indicated by a red signal).

    If you see a red signal, indicating a glitch in the connection, please try to reconnect your Google account by following the steps provided in this screenshot:

    Reconnect Search Console connection

    After reconnecting your Google account, test the connection again. If the issue persists or you encounter the red signal again, we recommend opening a support ticket here and sharing the error log with us for further assistance.

    Thank you for bringing this to our attention, and we are here to help you resolve this issue.

    Sources:
    How to Add User to Google Search Console » Rank Math
    Troubleshooting the “Couldn’t Fetch” Error in Google Search Console » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math
    How to Connect Your Google Account With Rank Math SEO » Rank Math

    Rakibuzzaman Siam

    1 year, 6 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please try to follow the steps below and see if that works for you:

    1. Make sure that you have verified your website on Google Search Console, if not, follow this guide: https://rankmath.com/kb/google-site-verification/

    2. Please make sure that you are not connecting to Google Search Console via a domain property but rather a URL prefix and that you have verified the correct version of your website on the Google Search Console (HTTP or HTTPS, www or non-www).

    3. Please remove RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions

    4. Once done, reconnect the Google account again from WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again.

    Kindly check all necessary checkboxes to allow Rank Math to access some of the Google Services.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘unable to add my site or account to connect to Google services’ is closed to new replies.