Hello,
I’m sorry to hear that you’re experiencing this issue with the “_site_transient_rank_math_pro_versions” error. This error typically indicates that there are too many requests being made for Rank Math Pro versions.
To resolve this, you can try clearing the transients via the Rank Math database tools. However, if you’re seeing a message that says “No records found,” it’s possible that the transient may not be stored in the database at the moment.
In this case, I recommend reaching out to our support team directly by clicking here. Our team will be more than happy to assist you further with this issue.
If you have any other questions or need further assistance, please feel free to let us know.
Sources:
Rank Math Status and Tools » Rank Math
Resolving Rank Math Analytics Related Issues » Rank Math
We Detected New Post Type(s) » Rank Math
Hello,
Thank you for contacting Rank Math support.
To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Hi
I updated the Object Cache pro plugin and then deactivate & install the rank math free and pro plugin and the issue seems to be resolved. I’m not seeing warning in query monitor… at least for now.
But there is another issue is that Rank math is flushing cache.. in Object Cache Pro logs I can see
”
RankMath\WooCommerce\Permalink_Watcher->add_rewrite_rules, apply_filters(‘rewrite_rules_array’), WP_Rewrite->rewrite_rules, WP_Rewrite->refresh_rewrite_rules, WP_Rewrite->flush_rules ”
Screenshot: https://imgur.com/a/x686gKC
Hello,
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
We do run the function wp_cache_flush() in the plugin. In WordPress, the wp_cache_flush() function is a core function that clears the object cache. This function is not specific to Rank Math; rather, it’s part of the WordPress core, and it’s used to flush the entire object cache.
We call wp_cache_flush() to ensure that any cached data related to Rank Math is cleared. We use it inside the rewrite_rules_array filter.
The call to wp_cache_flush() within the rewrite_rules_array filter is a way for Rank Math to ensure that the cached rewrite rules are cleared when changes are made. This ensures that the latest and most accurate set of rewrite rules is used on your site.
We hope this helps. Please let us know if you have further questions or concerns.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi
This is happening again. Query monitor again showing Rank math’s too many requests. I have attached the Backend login details and FTP details. Please check asap.
Thanks
Hello,
We could not log into your site due to a reCAPTCHA verification error. See images below:
Please resolve the login issue and get back to us.
Looking forward to hearing back from you.
Thanks.
Hi
Captcha is turned off. You’ll be able to login now.
Hello,
Since your enquiry is related to the PRO plugin requests, we need to validate your purchase first.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
