Titre de produit invisible

#648502
  • Resolved Anonymous

    1 year, 11 months ago

    Rank Math free

    Bonjour, nous avons constaté:

    1. Un problème d’affichage du titre des produits situés dans les catégories dans les moteurs de recherche.

    2. Il nous est impossible de sauvegarder les modifications depuis “”, un message d’erreur ce charge “”. Nous sommes administrateur de tout le site.

    Comment pouvons nous régler ces problèmes?

    Cordialement.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Great

    1 year, 11 months ago

    Hello,

    Thank you for contacting Rank Math support and we apologize for the inconvenience.

    1. Can you please share the direct link to the page you’re referring to? We tried visiting https://original-bloom.eu/nouveautes but it returned 404.

    2. Can you confirm if this happens only when Rank Math is installed? Or does it happen without Rank Math too? You can test this by temporarily installing Rank Math to see if the issue persists.

    Thank you for your patience and cooperation. Looking forward to hearing back from you.

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Bonjour et merci pour votre réponse,

    1. le lien correct affiché et https://original-bloom.eu/categorie-produit/nouveautes/, produit: packs ethnobotanique.

    2. Le problème arrive quand nous essayons de sauvegarder des changements effectués dans la catégorie “réglages généraux”. Le plugin est bien installé et configuré, mais impossible de réaliser la sauvegarde.

    Great

    1 year, 11 months ago

    Hello,

    1. We can see that the page title is indeed – Original Bloom, this could be a mistake from your Rank Math snippet settings. Please edit this page and change the title from the Rank Math metabox

    2. To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Merci,

    1. Nous avons modifié le titre de la page. Nous vérifierons si le problème est existant sur d’autres pages.

    2. Pouvez-vous nous fournir un mail pour créer un compte administrateur?

    Great

    1 year, 11 months ago

    Hello,

    You can use s******@r*********** for setting up the account, but please share the credentials/link here in the sensitive data section.

    Thank you for your patience and cooperation. Looking forward to hearing back from you.

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Rakibuzzaman Siam

    1 year, 11 months ago

    Hello,

    We’ve checked your website and indeed the Rank Math settings are not be able to change. In this case, please get in touch with your web host and ensure that the ModSecurity is disabled or they are not blocking any process of the plugin.

    You can also follow this troubleshooting guide to see if that helps to resolve the issue: https://rankmath.com/kb/settings-not-saved/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Anonymous

    1 year, 11 months ago

    Rank Math free

    C’est réglé, merci encore pour votre soutient toujours parfait la team RM.

    Great

    1 year, 11 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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