Hello,
We’re sorry to hear about the inconvenience you’re facing with your old ticket showing on Google search results. This is definitely not the experience we want you to have.
It’s important to note that the information shared in the support ticket’s Sensitive Data section is indeed visible only to our support staff and gets deleted automatically when the ticket is resolved or after 30 days of opening the ticket, whichever comes first.
However, if you’re still seeing the sensitive data from your old ticket on Google search results, it might be due to Google’s indexing process, which can take some time to update.
To expedite the removal of this sensitive information from Google’s search results, you can request the removal of outdated content directly through Google’s Search Console. Here’s a helpful guide on how to do that: Remove outdated content from Google.
If you need further assistance or have any other questions, please feel free to let us know. We’re here to help you.
Thank you for bringing this to our attention.
Sources:
How to Remove Date Snippets from Search Results » Rank Math
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
How to Show Images in the Search Results » Rank Math
Please delete this old ticket from you records to I do not see it on google search. https://support.rankmath.com/ticket/setup-wizard-showing-sc-domain/
Hello,
We have deleted the support ticket as requested.
If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
