Ticket reply unreadable – marked private

#798475
  • Resolved Anonymous

    8 months, 1 week ago

    Rank Math free

    Hi,
    I have a ticket open about Unauthorised Billing. I had an email telling me that you guys had replied to that ticket, but when I click on it it says I don’t have permission to read the ticket as it’s marked private. Can you let me know what the reply was please?
    Kind regards,
    James

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    8 months, 1 week ago

    Hello,

    I’m sorry to hear about the issue you’re facing with accessing the reply to your ticket about Unauthorised Billing. Unfortunately, as the ticket is marked private, I don’t have access to the specific details of the reply.

    To address this concern and provide you with the necessary information, please use the available buttons to assign the ticket to a human agent from the Rank Math Support team. They will be able to assist you further and provide details on the reply to your ticket about Unauthorised Billing.

    Thank you for your understanding, and we appreciate your patience in this matter. If you have any other questions or need assistance, feel free to let us know.

    Kind regards

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math

    Rakibuzzaman Siam

    8 months, 1 week ago

    Hello,

    Thank you for contacting us today.

    We’ve already initiated the refund as you requested. After initiating the refund, your account became free and that’s why you’re not able to check the ticket in the PRO section. However, we’ve moved your ticket to the free version and now you can check it here: https://support.rankmath.com/ticket/unauthorised-billing/?view=all

    Please don’t hesitate to let us know if you have any other questions.

    Thank you.

    RankBot

    5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Ticket reply unreadable – marked private’ is closed to new replies.