Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
foi pelo paypal email e*******@g********
Hello,
We can see that you have an active Content AI Content Creator Plan.
Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to use the PRO plugin, please purchase it here: https://rankmath.com/pricing/
Let us know if you want to continue with the refund on your Content Starter plan so you can purchase the PRO plugin instead.
We really look forward to hearing back from you. Thank you.
eu prefiro o reembolso e compro a versão pró por gentileza
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
When you are ready, please purchase the PRO plugin here: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
