Hello,
Thank you for contacting Rank Math support. I’m sorry to hear that you are experiencing a critical error on your website when using the Content AI feature.
This critical error is likely caused by a conflict with another plugin or theme, a corrupted database, or insufficient memory. Here are some possible solutions you can try:
- Check the error logs on your server or enable debug mode in WordPress to see more details about the error.
- Switch to a default WordPress theme and deactivate all other plugins except Rank Math to see if the error persists. Learn more about troubleshooting plugins here.
- Increase the PHP memory limit on your server or contact your hosting provider for assistance.
Please follow these steps and let me know if it helps. Looking forward to hearing from you soon.
I read through all your documentation trying to make sure I had the server set up correctly from the beginning…
Now I’m using Health Check …with all the plugins turned off, it seems to work. But I’m also using another credit every time I turn on and off another plugin while trying to troubleshoot a problem with Rank Math?
I’m trying Rank Math because it’s supposed to save me time and money on SEO, and it was suppose to be “easy”… but after three days and several problems, I seem to be waisting far more time and money than I’m saving.
One of the reasons I want’ed to try Rank Math was that it is supposed to be well integrated with the Divi theme.
https://www.elegantthemes.com/blog/wordpress/best-seo-plugins-for-wordpress
Yet… I am having problems with Rank Math showing totally different results (scores)… depending on whether I use their Classic Editor or Visual Editor.
Working in the Classic Editor the SEO score looks fairly decent. When I turn off the Classic Editor, and open the same page in Gutenberg or Blocks (whatever WP is calling it today), the score is exactly the same.
But when I click on “Edit With The Divi Builder”, switching over the their Visual Editor, most of what was Green goes Red, and the score drops dramatically. I have made a set of Screen Captures showing all of this, but see no way to post those screens here in support?
Hello again,
Thank you for following up with this, and I’m really sorry about these troubles.
To be able to help, I’ll need you to answer a few questions while also granting me temporal access to your website so I can see things for myself and help troubleshoot it:
- Are you still experiencing a critical error on your site, if yes, what part? I see the frontend is working fine – is the error only on your backend? Also, can you confirm if Rank Math is active on your site – it does not look like it.
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Now I’m using Health Check …with all the plugins turned off, it seems to work
If your website is working fine when you deactivate some plugins, then there is a plugin conflicting with Rank Math, please activate your plugins back one by one to see which of them is the culprit – then let me know.
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But I’m also using another credit every time I turn on and off another plugin while trying to troubleshoot a problem with Rank Math?
What credits are you referring to here? You can use Imgur to share screenshots.
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I’m trying Rank Math because it’s supposed to save me time and money on SEO, and it was suppose to be “easy”… but after three days and several problems, I seem to be waisting far more time and money than I’m saving.
I sincerely apologize for this inconvenience. I’ll try my best to help you get up and running in no time – please share a temporal login to your website in the sensitive data section.
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I have made a set of Screen Captures showing all of this, but see no way to post those screens here in support?
Yes, sure. Please use WeTransfer to send us your videos.
Additionally, to help resolve this issue as fast as possible, we might need to take a closer look at your website and settings. Please follow these steps to grant us access to your site:
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Thanks you for you help… it’s going to be a few day before I can get back to this and continue troubleshooting. When it’s possible to continue I will send all the necessary information above. Thanks again
Hi again,
No worries, I understand. You can take your time and get back to me whenever you’re ready. Just reply to this ticket and I’ll be here to help you out.
I’m looking forward to hearing from you soon. 😊
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
