The version displayed by my background Rank Math is wrong

#596965
  • Resolved Anonymous
    Rank Math free

    hi
    The installed version of my website is pro, but after “activate now”, the version displayed in the background is free. Please help me tell me what should I do. Thanks

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please share the email address which you used to purchase or you can search and forward the receipt from FastSpring.com so we can locate your account?

    Back to the issue, please head over to your WordPress Dashboard > Rank Math > Dashboard > Help, and from there disconnect and reconnect with your Rank Math PRO account and see if that helps to resolve the issue.

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘The version displayed by my background Rank Math is wrong’ is closed to new replies.