The TDK cannot be changed

#711063
  • Resolved Anonymous

    1 year, 8 months ago

    Rank Math free

    My website was created by WordPress. When I changed the title, description and other information of the page, I found that it could not be changed. After clicking Save, it would change into the unchanged state. Why is that?

    https://imgur.com/a/pEu89jT

Viewing 9 replies - 1 through 9 (of 9 total)
  • RankBot

    1 year, 8 months ago

    Hello,

    I’m sorry to hear that you’re experiencing issues with updating the title, description, and other information on your WordPress website. There are a few common causes for this issue. One of the most common reasons is plugin conflicts. These conflicts can prevent changes from being saved.

    To troubleshoot this issue, you can follow our guide on checking for plugin conflicts here. If you’ve already checked for plugin conflicts and haven’t found any, the issue could be related to JavaScript errors. You can diagnose JavaScript-related errors using the browser’s console.

    If you’re using Chrome, you can open the Developer Tools Console Panel by navigating to More Tools → Developer Tools from the Chrome menu and then clicking the Console tab. Alternatively, you can use the keyboard shortcut Cmd + Option + J (in Mac) or Ctrl + Shift + J (in Windows, Linux) to open the Chrome console panel.

    If you’ve tried these steps and are still unable to save the changes, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for bringing this to our attention.

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
    How to Prevent Modified Date of Your Blog Posts from Being Updated » Rank Math
    Why Google Displays URL Instead of Site Name in SERP? » Rank Math
    Bulk Editing Options in the Rank Math SEO Plugin
    General Tab in Meta Box of Rank Math SEO Plugin

    Anonymous

    1 year, 8 months ago

    Rank Math free

    Hi, I tried plugin collision, but it hasn’t solved my problem yet.

    Anonymous

    1 year, 8 months ago

    Rank Math free

    My website used yoast originally, everything was normal at that time, and this problem did not occur. However, I changed rank math and pulled yoast data, and this problem occurred

    Anonymous

    1 year, 8 months ago

    Rank Math free

    JQMIGRATE: Migrate is installed, version 3.4.1
    admin-bar-v2.js?ver=12.9.3-202352-lite:1 Missing data from PHP (wpNotesArgs).
    （匿名） @ admin-bar-v2.js?ver=12.9.3-202352-lite:1
    rest-proxy/?v=2.0:16 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed:
    k @ rest-proxy/?v=2.0:16
    content_page.js:2506 Bartender API access denied.
    SerpResultsMetrics.handleError @ content_page.js:2506
    显示另外 1 个框架
    收起
    rest-proxy/?v=2.0:16 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed:
    k @ rest-proxy/?v=2.0:16
    rest-proxy/?v=2.0:16 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed:
    k @ rest-proxy/?v=2.0:16
    j @ rest-proxy/?v=2.0:16
    O @ rest-proxy/?v=2.0:16

    This is the message from my console

    Jeremy

    1 year, 8 months ago

    Hello,

    Sucuri is blocking certain IPs for our plugin’s API route hindering the updating process which is why you can’t change your meta. Please see the screenshot below:

    Rank Math support

    And this is the API route: https://xonmining.com/wp-json/rankmath/v1/updateMeta

    Please refer to this guide to whitelist Rank Math in Sucuri: https://rankmath.com/kb/meta-data-not-saving/#firewall

    You may also contact your hosting provider if you are not sure how to whitelist the routes.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Anonymous

    1 year, 8 months ago

    Rank Math free

    Hello, friend, I need to whitelist the file, right?
    /wp-json/rankmath/v1/updateMeta
    /wp-json/rankmath/v1/updateSchemas
    /wp-json/rankmath/v1/updateRedirection
    /wp-json/rankmath/v1/getFeaturedImageId
    /wp-json/rankmath/v1/getHead

    Jeremy

    1 year, 8 months ago

    Hello,

    Yes, please do let us know how that goes.

    Looking forward to helping you.

    Anonymous

    1 year, 8 months ago

    Rank Math free

    But the support staff at sucuri got back to me saying that adding whitelisting is not recommended.

    Thank you for contatcing us.

    We sincerely apologize for any inconvenience you experienced regarding this issue.

    I reviewed the Firewall access logs and was able to locate the blocks you have received. You can find these here:

    https://pastebin.sucuri.net/b9ufdcik37ywzeo

    The block signature starting with “EXP” indicates a trigger to the virtual patching on the Website Application Firewall. Unfortunately, we can not provide any specific information about this block without compromising the security of the firewall.

    The only way this block can be avoided is to whitelist the IP address that requires access or whitelist the file that is being accessed. You can allow an IP address here:

    https://waf.sucuri.net/?settings&site=xonmining.com&panel=access-control

    For detailed information on whitelisting, please feel free to follow the directions outlined in the following article:

    https://docs.sucuri.net/website-firewall/whitelist-and-blacklist/whitelist-an-ip-address/

    This page below would be the appropriate action if all website visitors require access. You can allow part of the URL such as “wp-json” that repeats in all of the blocked messages here:

    https://waf.sucuri.net/?settings&site=xonmining.com&panel=access-control#allowlist-url

    For detailed instructions on whitelisting a specific URL, please review this article:

    https://docs.sucuri.net/website-firewall/whitelist-and-blacklist/whitelisting-a-file-folder/

    Please keep in mind that whitelisting a file/path must be considered a temporary solution. You should investigate why that file/path is being blocked and find a workaround. We cannot disclose the filter’s logic, but you can read more about the block in our Signature section and about the Secure Coding Practices on the OWASP website.

    EXP block signature details: https://labs.sucuri.net/signatures/waf/expvh3-exploit-blocked-by-virtual-hardening/

    Please let us know if you need assistance with allowing the URL for your page.

    Regards,
    Sreeraj

    Reinelle

    1 year, 8 months ago

    Hello,

    Apologies for the delay as the ticket you have shared seems to have been stuck in our drafts section for some reason.

    You won’t need to whitelist a file or IP address as the route that Rank Math uses is getting blocked by Sucuri. Other users simply whitelisted the routes to fix the saving issue and didn’t require any IP information.

    Here’s a guide you can follow as well:
    https://rankmath.com/kb/how-to-whitelist-rank-math-in-sucuri/

    Hope that helps.

    RankBot

    1 year, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘The TDK cannot be changed’ is closed to new replies.