the Robots.txt file is not updating in woo-commerce

#667779
  • Resolved Anonymous

    1 year, 10 months ago

    Rank Math free

    Hi, I have a Rank Math Pro plan on my client woo-commerce website. My issue is that I have uploaded the new Robots.txt through the Rank Math plugin. But the Robots.txt file is not updating. I already have deleted the Robots.txt from the root directory and now I am managing the Robots.txt through the Rank Math plugin. I am attaching the website URL below. I have been facing this issue for a month. Please let me know a better solution.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 10 months ago

    Hello,

    I apologize for the issue you are facing with the Robots.txt file not updating on your WooCommerce website. I understand that you have already deleted the Robots.txt file from the root directory and are managing it through the Rank Math plugin.

    To further investigate and resolve this issue, I recommend the following steps:

    1. Clear your website and server-level cache: Sometimes, cached versions of the Robots.txt file can cause issues. Clearing the cache will ensure that the latest version is being served.

    2. Check for any conflicting plugins: Other plugins on your website may be creating their own Robots.txt file, which can conflict with Rank Math. Disable any plugins that might be creating a Robots.txt file and check if the issue persists.

    3. Contact your web host: There might be some permission issues on the web server that are preventing the Robots.txt file from updating. I recommend reaching out to your web host and asking them to check if there are any server-side restrictions causing this issue.

    If none of these steps resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.

    Thank you for your patience, and we apologize for any inconvenience caused.

    Best regards,
    Rank Math Support

    Sources:
    Common robots.txt Issues & How to Fix Them » Rank Math
    I Can’t Edit My Website’s Robots.txt » Rank Math
    Rank Math Sitemap Issues and Their Fixes » Rank Math

    Reinelle

    1 year, 10 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), your robots.txt might be controlled by one of your plugins or active theme.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how this goes.

    Thank you.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘the Robots.txt file is not updating in woo-commerce’ is closed to new replies.