Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello again, I do not think it is a plugin or theme related problem. I tested it by disabling all plugins, no change. Could there be another reason?
Hello there,
Can you confirm if what you are seeing is similar to the image below?

If this is correct, then please follow the steps below to turn on the SEO control:
Go to your WP dashboard > Rank Math > Titles & Meta > posts/pages > Add SEO Controls and make sure that the Add SEO Controls option is enabled.

Once you have completed the steps above, check your posts/pages, and you will find the Rank Math SEO control box.
If it’s enabled and the SEO controls are still not appearing, then we might need to look under the hood to take a closer look at your settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello again,
The relevant option seems active. To make sure everything was OK, I reset the settings and changed this option again, but there was no change.
I’m adding a 24-hour temporary login link to the WordPress Admin Panel in the relevant section of my first support ticket question. Thank you very much for your support.
Hello,
We’ve checked some of your posts and pages and we can see Rank Math Content AI and the SEO Meta box are working properly without any issue. Please check the screencast in the sensitive data section for your reference.
However, if you’re facing this issue on a specific post or page, please share the affected post/page URL with us so that we can check the issue further for you. You can also share a screencast with us by using a tool like https://loom.com so that we can try to follow the same steps to replicate the issue.
Looking forward to helping you.
Thank you.
Hello again,
After your return, I wanted to reset the Google Chrome browser cache and see what the result was, and after this process, I saw that the Rank Math SEO box was displayed in the text and page editing areas without any problems. I think the problem was due to browser caching.
I’m so sorry for to busy you. Thank you again for your help.
I wish you good work.
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.