The focus keyword and meta description, title, etc. DON’T GET SAVED.

#50014
  • Resolved Anonymous

    5 years, 3 months ago

    Rank Math free

    Hi guys,

    The meta descriptioN, the focus keyword, the title, all get lost when I update the article. Actually, they never get saved!

    I press update, and when I go back to edit the article all the information in the snippet and focus keyword are lost.

    Can you please help?

    PLEASE don’t do any crazy experiments with my website. I don’t have plugin conflicts or anything like that. It’s a new and clean website.

    Thanks,
    Angelos

    • This topic was modified 5 years, 3 months ago by .
Viewing 11 replies - 16 through 26 (of 26 total)
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  • Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    We are investigating this further and we will get back to you shortly.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Anonymous

    5 years, 3 months ago

    Rank Math free

    Hey Michael,

    I’m not using Wordfence in this site but this site is a subdomain of my other site where I’m using Wordfence (subdomain in a shared IP) so… I’m guessing that’s probably the issue!!!!!

    How do I whitelist RankMath within Wordfence?

    Can you give me specific instructions?

    Thanks
    Angelos

    Alberto

    5 years, 3 months ago

    Rank Math business

    Hello,

    Here is a guide to whitelist IPs with WordFence, you can check it here: https://silicondales.com/tutorials/wordpress/whitelist-ip-wordfence/

    Looking forward to help you.

    Anonymous

    5 years, 3 months ago

    Rank Math free

    Alberto,

    Can you give me more specific instruction on how to whitelist RankMath?

    IP? What IP shall I whitelist?

    Michael mentioned ‘add the Rank Math rest request as an exception’.

    How do I do that?

    Please guys, help me do that and see RankMath work like charm again!

    We are close.

    Please tell me exactly what to do.

    Thanks, Angelos

    • This reply was modified 5 years, 3 months ago by .
    Alberto

    5 years, 3 months ago

    Rank Math business

    Hello,

    The Rank Math IP to whitelist is: 104.20.193.153 About adding the Rank Math request as an exception, I am not sure where do you mean but if you mean in WordFence, there is a panel where you can see blocked requests and if it is blocking any Rank Math REST request, you should see it there. If it is, you will be able to click to add it as an exception.

    Looking forward to help you.

    Anonymous

    5 years, 3 months ago

    Rank Math free

    Whitelisting the RankMath IP didn’t solve the problem.

    Can you please go back to this thread and see Michael Davis’ response.

    He mentioned exactly that, whitelist the Rank Math rest request in Wordfence.

    Can you please check with him to see if I have to do anything else?

    Thanks, Angelos

    • This reply was modified 5 years, 3 months ago by .
    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I installed elementor on your site and attempted updating and I keep getting server error 403:
    screenshot

    It looks like attempts to update are getting blocked by your server configuration.
    Please get in touch with your host and inform them about this and let us know their input.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Anonymous

    5 years, 3 months ago

    Rank Math free

    Michael,

    As I said above, Bluehost said there is nothing that they are blocking on their side and they couldn’t find anything wrong with their configuration.

    Wordfence seems to be more likely to be the problem.

    Why don’t you help me first whitelist Rank math in Wordfence as you suggested earlier?

    We keep going round in our communication for the last 10 messages.

    Can we take Wordfence out of the equation first?

    Thanks, Angelos

    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    You can whitelist the Rank Math request from WordFence Tools page. Check for the Rank Math request being blocked. Here is how you can whitelist a request: https://i.rankmath.com/mk7RjM.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Anonymous

    5 years, 3 months ago

    Rank Math free

    Fixed! Fixed! Fixed!

    I want to thank you all Alberto, Michael, Pratik!

    You guys ROCK!

    We did it!

    Thank you, Angelos

    Alberto

    5 years, 3 months ago

    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 11 replies - 16 through 26 (of 26 total)
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